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Quick Responses to High-Conflict People with BIFF

If you feel as though you're being attacked in an aggressive manner, the BIFF method may be the answer. BIFF stands for Brief, Informative, Friendly and Firm and this method to dealing with high-conflict people can be used by anyone, in any situation - but it does take practice. Find out more about taking advantage of a free 30 minute BIFF coaching session.

2018-06-26T19:57:20-04:00By |Tools|