Effective date: 1st August 2021
REFUND AND CANCELLATION FOR CONSULTATIONS AND SEMINARS
You understand and accept that we do Not offer any Refunds on consulting and Seminars after the delivery of service under any circumstances.
Any cancellation must be notified to us through email or phone prior 24 hours of the commencement of the consultation or seminar.
EBOOKS, PHYSICAL BOOKS AND TOOLS – REFUNDS
E-Books are delivered free online via download. We offer full refund within 15 days starting from the download date.
For physical books or products, please return your product after contacting DTSW at email@example.com within 15 days from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. DTSW will provide you the Return address by sending you an email upon your request.
Please note that the Client is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. DTSW will not be held responsible for packages not received by us that were returned without a tracking number.
We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
- Return/Refund request is made after 15 days from the date of receiving the product.
- Product is used and damaged by the Client
- Incomplete product or partial order
- Fraudulent Return/Refund request
All Clients are required to pay the delivery/shipping fee for any orders they place.
For more information or to initiate a return request, please get in touch with our Client Support team by sending an email on —@divorcethesmartway.ca