Contact the FRO through their phone line, online portal, or by mail with your case number ready

The Family Responsibility Office (FRO) offers multiple convenient ways to connect with their support team. Their dedicated customer service representatives are available to assist with support payment inquiries and case management.

• Phone Support: Call 1-800-267-4330 (within Ontario) or 416-326-1817 (Toronto area)
• Online Services: Access your case information through the secure MyFRO online portal
• Mail Correspondence: Send documents to P.O. Box 200, Station A, Oshawa ON L1H 0C5

Always have your FRO case number available when contacting the office to ensure quick and efficient service. For urgent matters, phone support typically offers the fastest response.