Privacy Policy: Safeguarding Your Data with Divorce the Smartway

About This Policy

DTSW Services Inc. (“DTSW,” “we,” “us,” or “Divorce The Smartway”) operates from Canada and is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable privacy laws.

---

What Is Personal Information?

Personal information is any data that identifies you as an individual. This does not include standard business contact information like your work email, office phone number, or job title.

---

Information We Collect

We collect information in several ways when you use our website or services:

Information You Provide Directly

• Contact details: Name, home address, phone number, email address
• Personal details: Date of birth, gender, language preference
• Payment information: Credit card or PayPal details (processed securely through third-party payment processors)
• Communications: Emails, chat messages, and text messages (SMS) you send us

Information Collected Automatically

• Website activity: Pages you visit, links you click, search terms, products viewed
• Technical data: IP address, browser type, internet service provider, date and time of visits
• Device information: When you access our site from a mobile device, we may collect device identifiers and operating system information
• Cookies: Small files stored on your device to improve your experience (see our separate cookie policy for details)

SMS/Text Message Information

Third-Party Services

We use services like Google Analytics to understand how people use our website. These services may collect information such as cookies and IP addresses.

---

How We Use Your Information

We use your personal information to:

• Provide the mediation services you’ve requested
• Communicate with you via email, phone, or text message
• Process payments
• Send you updates about our services
• Share promotional offers and information about products that may interest you (you can unsubscribe anytime)
• Conduct satisfaction surveys and improve customer service
• Develop and test new features
• Monitor website traffic and usage patterns
• Fix technical problems
• Comply with legal requirements

We may also create aggregated, anonymous statistics that don’t identify you personally. We use these to improve our services.

---

Marketing Communications

You have control over marketing messages:

• Email: Click “Unsubscribe” in any promotional email or contact coordinator@dtsw.ca
• Text messages: Reply “STOP” to opt out, or contact us directly
• Mobile phone information: We will never share your phone number with third parties for their marketing purposes

---

How We Share Your Information

With Your Consent

We may share your information when you give us permission to do so. You can withdraw consent at any time by contacting us.

Service Providers

We share information with trusted partners who help us operate, including:

• Payment processors
• Website hosting companies
• Customer service providers
• Analytics services

These partners can only use your information to provide services to us and must protect it as we do.

Legal Requirements

We may disclose your information without consent when legally required to:

• Comply with laws, regulations, or court orders
• Protect someone’s safety
• Prevent fraud or security threats
• Protect our legal rights

Business Transfers

If we’re involved in a merger, acquisition, or sale, your information may be transferred. The new owner will follow this privacy policy.

What We Don’t Share

We do not sell, trade, or rent your personal information to third parties for their own purposes.

---

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your information (in some cases)
• Withdraw consent for us to use your information

To exercise these rights, email us at coordinator@dtsw.ca. We’ll respond within a reasonable time.

We may need to verify your identity before making changes to protect against fraud. In some cases, legal requirements may prevent us from deleting certain information.

For parents/guardians: You can request access to or deletion of information about your minor child. We may require proof of your relationship before responding.

---

How We Protect Your Information

We take security seriously and use physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, or misuse.

However, no internet transmission is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security. You share information at your own risk.

---

How Long We Keep Your Information

We keep your personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

---

Third-Party Websites

Our website may link to third-party sites. We are not responsible for their privacy practices. If you share information with them, you do so at your own risk. Please review their privacy policies.

---

Children’s Privacy

Our services are not intended for anyone under 18. If you’re a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

---

Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on our website at www.Divorcethesmartway.ca.

If we make significant changes, we’ll notify you by email (if we have your email address). Continuing to use our services after changes means you accept the updated policy.

---