How to respond to an angry text, email and letters?
The BIFF Response method will help you respond to hostile emails, texts and other communications and make you feel good doing it!
Most people have a hard time responding to personal attacks in emails, texts and other communication because it puts them in “react” mode instead of “respond” mode. The most important thing to remember is: it’s not about you!BIFF stands for Brief, Informative, Friendly and Firm and can be used by anyone, in any situation but it does take practice. Learn how to write (or speak) using the BIFF Response method to help bring an angry exchange to a quick conclusion, without losing it yourself.
High-Conflict People aren’t just difficult people; they’re the MOST difficult people.
They attack verbally, by email and by text and they cause havoc on social media sites. They never seem happy and they don’t get the facts straight. They file lawsuits and make complaints against co-workers, neighbors, friends and family. They cost a lot of time, energy and money.
Worse, High-Conflict People try to convince everyone that it’s all YOUR fault!
If you’re dealing with a situation like this, then you’ve come to the right place for help.
Immediate Email Download the 10 Point BIFF Response Cheat Sheet
Download BIFF Coaching Sheet and Video
Ten Points, How can you deal with someone’s frequent outbursts, especially when you are the target…again?
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Talk to Ken S. Maynard Acc.FM CDFA, a Soft Landing expert to come up with a strategy that works best for you and your family for free!